Friday, April 18, 2014

Is this Dataquick's idea of customer support?

Searching on Dataquick recently, I ran into a problem trying to email a document to myself.  A message popped up saying, "An error occurred while emailing your report. Please try again. If the problem persists, contact customer service at 877-498-4853."

I tried twice more, but got the same result, so I called the "customer service" number.

I can't say it worked out that well. The number is disconnected.

As it turned out, calling that number worked out just as well as what happened when I called the correct number (800-888-4492). They were too busy to answer the phone, or so they said, so I left a message. And by the time they called back, I had solved the problem myself.

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