But the deal was less than it appeared. We knew from the beginning that our initial low rate wouldn't last, but later discounts that they promised never materialized. Plus, their basic rates went up. Our costs soared, and we ended up pay $98 a month, a ridiculous amount.
What's more, there were numerous thing about DirecTV that I didn't like.. The user interface was nonsensical in many ways and some "features" were more annoying than helpful. And there was the time their tech support was unable to solve a problem -- even with multiple attempts -- that turned out to be very simple.
So when the two years we had promised to DirecTV expired, I was eager to go back to Dish Network.
But things didn't go as expected.
At its website, Dish offered a package for $59.99, plus tax. The package, the ad said, "includes DVR." That looked good. But I had a few questions, so I decided to call them.
One I reached a Dish rep, he wouldn't even discuss price until I had given him my social security number and a credit card number. They said it was to establish my credit, but I found it incredibly intrusive. After I pushed back, and with quite a bit of reluctance from the rep, he eventually relented on the credit card number request. (Geez, even when you buy a car, they're willing to discuss price before checking your credit.)
The pushy rep eventually offered me a package that amounted to $74.99 plus tax. Huh? What happened to the $59.99 a month? Oh, said the rep, that doesn't include the $15 a month for the receiver.
Think about that for a second: You can't watch Dish Network without their receiver. You must have one. So while the Dish website advertises $59.99 a month, it is impossible to actually watch Dish Network at that rate. I suppose you could say you don't want a receiver, but then what? Stare at a blank TV?
Eventually, the rep took $5 off after I agreed to online billing. So that brought it to $69.99 a month plus tax. Also, after I mentioned an offer made on another website, he agreed to give me a $100 Visa giftcard as part of our deal (hint: use the code CARD100).
It took a lot of work, but I seemed to finally have a Dish Network package that was, well, OK. With tax it would be about $72.50 a month. Plus the $100 giftcard.
A couple hours later I called DirecTV to give them one more chance. I said I would be disconnecting my service in a few days, and if there was a better rate, it was time to tell me now. Honestly, I wasn't expecting much -- maybe they might offer me $5 or $10 off a month.
Then the bored-sounding rep offered me $60 off a month for 12 months. I thought there had to be a catch, but no -- she was offering me a rate of about $38 per month, tax included.
Geez! Yes, I had some complaints about DirecTV, but with that kind of price, I could live with those flaws. I jumped on this deal.
When I called back Dish to cancel my installation appointment, the rep scoffed at my DirectTV choice, ridiculed DirectTV and offered me $10 more off (so, I guess, a rate of about $62 a month). I said no thanks.
Of course, the new price only lasts for a year. So next year, DirecTV and Dish, expect to hear from me again.
Of course, the new price only lasts for a year. So next year, DirecTV and Dish, expect to hear from me again.
